Care & Maintenance
How should I care for my timepiece?
Clean regularly with a soft cloth. Avoid exposure to chemicals, extreme temperatures, and magnetic fields.
Store in a safe, dry location when not in use.
How often should my watch be serviced?
Mechanical watches should be serviced every 3-5 years by a certified watchmaker to ensure optimal
performance and longevity.
Can I wear my watch while swimming or showering?
Water resistance varies by model. Check your watch's specifications and avoid exposing non-water-resistant
timepieces to moisture.
What should I do if my watch stops working?
Contact our service department immediately. Avoid attempting repairs yourself, as this may void your
warranty and cause additional damage.
How should I wind my mechanical watch?
Wind gently and consistently. Stop when you feel resistance to avoid over-winding. Automatic watches wind
through wrist movement during regular wear.
Is it normal for my watch to gain or lose time?
Minor time variations are normal. Mechanical watches typically vary ±15-30 seconds per day. If variation
exceeds this range, professional adjustment may be needed.
Can I adjust the date on my watch?
Most watches allow date adjustment, but avoid changing the date between 9 PM and 3 AM when the date
mechanism is actively changing to prevent damage.
What warranty coverage do you provide?
Warranty terms vary by manufacturer and model. Contact us for specific warranty information and to
understand what is covered under your timepiece's warranty.
